Shipping policy
Shipping Policy
Last updated: August 13, 2026
At Feminery, we are committed to delivering your order safely and as quickly as possible.
This Shipping Policy applies to orders placed by customers in Germany.
1. Shipping Destination
At this time, Feminery ships orders to Germany.
We may expand our shipping destinations in the future.
2. Processing Time
Orders are normally processed within 1–3 business days after payment has been successfully received.
Orders placed during weekends, public holidays, promotional periods or periods of unusually high demand may require additional processing time.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
3. Delivery Time
Estimated delivery time to Germany is:
3–7 business days after dispatch.
Please note that delivery times are estimates and are not guaranteed.
Delays may occur due to circumstances outside our control, including:
- Carrier delays
- Severe weather
- Public holidays
- Customs or regulatory procedures, where applicable
- Incorrect or incomplete delivery information
- High order volumes
- Other unforeseen circumstances
4. Shipping Costs
Shipping costs will be displayed at checkout before you complete your purchase.
From time to time, Feminery may offer free shipping promotions or special delivery offers.
Any applicable shipping costs will be clearly displayed before payment.
5. Order Tracking
Where tracking is available, you will receive a tracking number by email once your order has been dispatched.
Tracking information may take some time to become active after the package has been handed to the carrier.
If your tracking information has not updated for several business days, please contact our customer service team.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please carefully check your:
- Full name
- Street and house number
- Postal code
- City
- Country
- Contact information
Feminery cannot be held responsible for delivery problems caused by incorrect or incomplete information provided by the customer, subject to applicable consumer rights.
7. Failed Delivery
If a delivery cannot be completed because the customer provided an incorrect address, failed to collect the package or otherwise caused the delivery to fail, the customer may be responsible for additional delivery or return costs where permitted by applicable law.
Please contact us if you believe your package is being returned to the sender.
8. Lost or Delayed Orders
If your order appears to be significantly delayed or is marked as delivered but you have not received it, please contact us at:
Email: info@feminery.com
We will investigate the shipment with the relevant delivery provider.
If an order is confirmed as lost, we will provide an appropriate solution in accordance with applicable law.
9. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible.
Where possible, take photographs of the package and the product before opening or disposing of the packaging.
This will help us investigate the issue with the shipping provider.
10. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us with your order number and details of the issue.
We will investigate the matter and, where appropriate, arrange a replacement, refund or other remedy in accordance with applicable law.
11. International Orders
This policy currently applies to deliveries within Germany.
If Feminery begins shipping to other countries, separate delivery times, costs and conditions may apply.
12. Statutory Consumer Rights
Nothing in this Shipping Policy limits any mandatory consumer rights applicable under German or European law.
Where applicable, Feminery remains responsible for ensuring that products are delivered in accordance with the applicable statutory requirements.
13. Contact Us
If you have any questions about shipping or your order, please contact us:
Feminery
Email: info@feminery.com