Refund policy
Returns & Refund Policy
Last updated: August 13, 2026
At Feminery, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return in accordance with the conditions outlined below.
1. Return Period
You may request a return within 15 days from the date your order is delivered.
To request a return, please contact us within this 15-day period at:
Email: info@feminery.com
Please include your order number and the reason for your return.
This 15-day return period does not limit any mandatory statutory consumer rights that may apply under German or European law, including the statutory right of withdrawal where applicable.
2. Conditions for Returns
To be eligible for a return, the product must:
- Be unused and in its original condition.
- Be returned in its original packaging, where applicable.
- Not have been damaged, altered or misused.
- Include all original accessories and components, where applicable.
We reserve the right to refuse a return where the product does not meet these conditions, subject to your statutory consumer rights.
3. Hygiene and Cosmetic Products
For hygiene and cosmetic reasons, products that have been opened, used, unsealed or tested after delivery cannot be returned.
This includes, where applicable, products such as skincare, makeup, personal-care products and other items where opening the packaging compromises hygiene or health protection.
Sealed products may be returned provided that they remain unopened and comply with the other return conditions.
This policy does not affect any mandatory statutory rights that cannot legally be excluded.
4. Return Shipping
Unless otherwise required by applicable law, the customer is responsible for the cost of returning an item.
We recommend using a tracked shipping service, as Feminery cannot be responsible for returns that are lost or damaged during transportation when the customer arranges the return.
5. Damaged or Incorrect Items
If you receive an item that is:
- Damaged;
- Defective;
- Incorrect; or
- Different from what you ordered,
please contact us as soon as possible after delivery.
Please provide your order number and, where appropriate, photographs showing the condition of the product.
We will review the issue and, where applicable, provide a replacement, repair, refund or other remedy in accordance with applicable consumer law.
6. Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will normally be issued using the same payment method used for the original purchase, unless otherwise agreed or required by law.
The time required for the refund to appear in your account may depend on your payment provider or bank.
7. Refund Amount
Where a refund is approved, the amount refunded will be determined in accordance with applicable German and European consumer law.
Where applicable, standard delivery costs may be refunded. Additional costs resulting from a more expensive delivery option chosen by the customer may not be refundable where permitted by law.
8. Statutory Right of Withdrawal
If you are a consumer located in Germany, you may have a statutory 14-day right of withdrawal for distance purchases.
The statutory withdrawal period and its legal requirements apply independently of our voluntary 15-day return policy.
The statutory right of withdrawal may not apply to certain sealed goods that are not suitable for return for reasons of health protection or hygiene once the seal has been broken.
Where the statutory right of withdrawal applies, you will receive the legally required refund in accordance with applicable law.
9. How to Request a Return
To request a return, contact:
Feminery
Email: info@feminery.com
Please provide:
- Your full name
- Order number
- Product(s) you wish to return
- Date of delivery
- Reason for the return, if applicable
We will provide you with the relevant return instructions.
Please do not send products back to the address shown on your shipping label unless we have instructed you to do so.
10. Exchanges
We do not guarantee direct exchanges.
If you would like a different product, size or variant, we may recommend returning the original item, where eligible, and placing a new order.
11. Exceptions
Certain products may be excluded from returns where permitted by applicable law, particularly products that have been opened or unsealed after delivery and cannot reasonably be returned for health or hygiene reasons.
12. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Feminery
Email: info@feminery.com
We will be happy to assist you with your request.